1111xbet Privacy Policy

We collect the following types of information in order to provide services on the 1111xbet platform. This information helps us give you a secure, personalized, and improved gaming experience.

1.1 Personal Identity Information

We collect the following information at the time of account registration:

• Full name (in Bengali or English)
• Date of birth (for age verification — only for those aged 21 or above)
• Email address
• Mobile number
• Residential address
• National ID card or passport number (for identity verification)

1.2 Financial Information

We may collect the following financial information to process transactions:

• bKash, Nagad, Rocket, or Upay mobile banking number (for deposits and withdrawals only)
• Bank account details (for bank transfers)
• Transaction history and amounts
• Deposit and withdrawal records

Please note: We never store your payment PIN, password, or OTP, and we will never ask for them under any circumstances.

1.3 Technical and Usage Information

When you use our website, the following technical information is collected automatically:

• IP address and device information
• Browser type and version
• Operating system information
• Website visit times and list of pages visited
• Game play history and session information
• Cookie and local storage data

1111xbet collects your information through various methods. Maintaining transparency about each method is a core objective for us.

2.1 Direct Collection

Information you voluntarily provide — such as filling out registration forms, completing identity verification, contacting customer support, or submitting payment details — is collected directly.

2.2 Automatic Collection

User activity is automatically recorded through our server logs, cookies, web beacons, and similar technologies. This information is used to improve site performance and monitor security.

2.3 Collection from Third Parties

For the purpose of identity verification and fraud prevention, we sometimes receive information from trusted third-party services (such as payment processors and identity verification services). Combining this information helps us keep your account secure.

We use the information we collect only for lawful and specific purposes. The main purposes for which your information is used at 1111xbet are described in detail below:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To provide gaming services, bonuses, tournaments, and other benefits.
• Financial Transactions: To process deposits and withdrawals (bKash, Nagad, Rocket, Upay, and bank transfers).
• Identity Verification and KYC: To prevent fraud, money laundering, and illegal activity.
• Customer Support: To resolve your issues via live chat or email.
• Security Monitoring: To prevent unauthorized access to accounts and cyberattacks.
• Responsible Gaming: To monitor gaming habits and identify and support problem gamblers.
• Personalization: To recommend games and offers based on your preferences.
• Legal Obligations: To comply with applicable laws and regulations.

We will never use your information for unnecessary or undisclosed purposes.

1111xbet does not sell your personal information to any third party for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Payment Processors

Minimum necessary financial information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete transactions. These organizations operate under their own privacy policies.

4.2 Technology and Software Providers

Game software providers (including Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others) may receive limited technical information for platform operation.

4.3 Legal Authorities

If there is a court order, a valid request from a law enforcement agency, or any other legal obligation, we are required to provide the necessary information. In such cases, we will try to notify you in advance where possible.

4.4 Business Changes

If there is any change in the ownership or structure of 1111xbet (such as a merger or acquisition), user information may be transferred to the new owner. In such cases, we will notify you in advance by email.

Various types of cookies are used to operate our website effectively.

5.1 Types of Cookies

• Essential Cookies: Necessary for maintaining login sessions, ensuring security, and basic website functionality.
• Performance Cookies: Used to improve website speed and user experience.
• Functional Cookies: For your language preferences, game settings, and personalized experience.
• Analytics Cookies: To understand website traffic and usage patterns. This information is analyzed in aggregate form.

5.2 Cookie Control

You can disable non-essential cookies by changing your browser settings. Please note that disabling cookies may limit some features of the website.

1111xbet places the highest importance on the security of your information. We apply industry-standard security measures.

• SSL Encryption: All data transmitted between our website and your device is protected by SSL encryption.
• Encrypted Database: Stored sensitive information (passwords, payment details) is kept in encrypted form.
• Access Control: Only authorized staff can access the minimum necessary information.
• Regular Security Audits: Our systems undergo regular security testing.
• Two-Factor Authentication: Two-factor verification is available as an additional security layer for your account.
• Fraud Detection: An automated system is in place to identify suspicious transactions and activity.

However, no system on the internet is 100% impenetrable. If you believe the security of your account has been compromised, please contact our 24/7 live chat immediately.

1111xbet does not retain any information beyond what is necessary. The data retention policy is described below:

• Active Accounts: All relevant information is retained while the account remains active.
• Closed Accounts: Certain information may be retained even after an account is closed due to legal and financial record-keeping obligations.
• Transaction Records: Financial transaction information may be retained for an extended period in accordance with regulatory requirements.
• Technical Logs: Server logs and technical information are generally kept for a short period for security and troubleshooting purposes.

When the retention period ends, data is securely deleted or processed in a way that prevents identification of individuals.

Every user registered on 1111xbet has the following rights over their personal information:

8.1 Right to Access Information

You may ask at any time what information we have collected about you and how it is being used. We will endeavor to respond within 30 business days.

8.2 Right to Correct Information

If any information stored in your account is incorrect or incomplete, you may request a correction. This can be done directly from account settings or through live chat.

8.3 Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations or legitimate business reasons. In such cases, we will inform you in detail.

8.4 Right to Object to Processing

You may object at any time to marketing communications or personalized advertising. This can be done by going to account settings and changing your advertising preferences.

8.5 Right to Data Portability

You may request a copy of your account data in a readable format. Please send this request to our support team.

1111xbet is for those aged 21 and above only. Our platform is not intended for use by minors, and we do not knowingly collect information from anyone under the age of 21.

Age verification is a mandatory step at registration. If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be securely deleted.

If parents or guardians believe their child is using this platform, please contact us via live chat or email us at [email protected].

We may update this Privacy Policy from time to time. Before any changes take effect, we will notify you in the following ways:

• A clear notice will be published on the website.
• For important changes, you will be notified at your registered email.
• The "Last Updated" date at the beginning of the policy will be changed.

Continuing to use the platform after an update will be considered as your acceptance of the new policy. If you do not agree with the changes, you may request to close your account.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our privacy team will respond to you as soon as possible.